24/7 SupportOur offices are open from 9 a.m. until 5 p.m. ET Monday through Friday. We also realize that most of our clients are working around the clock. That is why we offer 24/7 support to meet your needs at any time.
Remote Server AssistanceDowntime is costly. That is why we utilize the ability to remotely connect to our servers whether it is from a VPN connection or dial up. This ensures the client that downtime is limited only to the time required to solve the issue rather than factoring in travel times.
Remote Desktop AssistanceWe also are able to remotely connect to the users workstation to provide support on an as needed basis. Our technicians can talk with the client while seeing the actual issue on the workstation itself.
Rapid ResponseOur technicians carry a reputation of quickly responding and sorting through the issues at hand. We work closely with the client and keep them up to date with the progress of any issues.
Friendly TechniciansOur staff is courteous and friendly with the best interest of the client in mind at all times.
Customized SolutionsOur techinicians can utilized their programming skills to customize solutions that work for you. This may include a simple installation program that is taylored for your needs or as large as an interface engine for your organization.
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